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Q1: How can I pay for my purchase from mumsbuddy.com?

mumsbuddy offers multiple methods to make payments for your order:  
  1. Credit Cards - including American Express cards
  2. Debit Cards - including Maestro cards and,
  3. Net Banking - covering 44 banks

mumsbuddy.com in conjunction with our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

Q2: Do you offer Cash on Delivery?

Due to logistical challenges of handling cash collection, we currently offer Cash-on-Delivery (CoD) payment method only in Mumbai. If you have any concerns regarding making a payment using the other payment methods, please contact us at wecare@mumsbuddy.com.

Q3: Are their any hidden charges?

There are absolutely no hidden charges when you make a purchase with mumsbuddy. We offer free delivery if the order is Rs.1000 or over, otherwise you will be charged an additional Rs100 for delivery. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

Q4: What are the steps to make a credit card payment?

We at mumsbuddy accept all VISA and American Express Credit cards issued in India. However, international credit cards are currently not supported on mumsbuddy. To make a payment using your Credit card, please follow the below steps:

  1. Please enter your Credit card number
  2. Add your card expiry date in the required format 
  3. Next you would be asked to enter the 3 digit CVV number (Card Verification Value) - found on the back side of your Credit card) and online password. 
  4. You will now be redirected to the Bank's page for entering the online 3D Secure password. After which you would be prompted on successful completion of your payment.

WORD OF CAUTION

If your internet or browser is slow, please do not press back as this would require you to re-enter all the above required details. While this tends to be a very annoying problem, this measure has been instituted to protect your sensitive credit card details.

Q5: How do I pay using a Debit card?

We accept Debit cards of all major banks in India on mumsbuddy. To pay using your Debit card, please follow the below steps:

  1. Please enter your Debit card number
  2. Next add your Card expiry date (optional for Maestro cards)
  3. You will now be prompted to enter the 3-digit CVV number (which is mentioned at the bank centre strip of your card; optional for Maestro cards)
  4. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.

WORD OF CAUTION

If the browser is slow, please do not press back as this would require you to re-enter all the above required details. While this tends to be a very annoying problem, this measure has been instituted to protect your sensitive debit card details.

Q6: Is it safe to use my credit or debit card on mumsbuddy? Can my information be misused?

We take utmost care that you can shop in peace and with confidence on mumsbuddy.com. All Credit card and Debit card payments on mumsbuddy are processed through secure and trusted payment gateways managed by leading Indian banks. Our payment gateway partner’s server is behind state of the art security firewalls to ensure maximum protection of your customer's details. This guarantees that your information is inaccessible to any third party. Our partner uses industry-standard VeriSign’s 256 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption. 

Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password), which acts as an additional layer of security for your card transaction. This 3D Secure password (online password) is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on mumsbuddy extremely safe and secure.

You can be assured that mumsbuddy offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

Q7: What is a 3D Secure password (online password)?

3D Secure is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password. The 3D Secure service is also known as Verified by VISA and Mastercard SecureCode.

Did we miss out some information you need, please contact us at wecare@mumsbuddy.com.