Returns & Cancellations Policy
- A 30-day replacement guarantee. To know more please read Q1 & Q2 below
- Please notify us within 2 days from date of delivery of a defective product
- Cancel orders by writing to email@example.com. Items already shipped will be replaced only if defective (please read Q2 below for exceptions)
- Refunds will be made to the source account for orders cancelled, within 2-4 business days by mumsbuddy. Source banks may take 7-10 working days to reverse transaction. Please follow-up directly.
- mumsbuddy.com retains the right to cancel an order before shipment concerned to be fraudulent, inaccurate due to error on account of buyer or seller, unserviceable due to any logistical constrains and/or mis-use of discount or other promotional campaign
Q1. What is the 30 Day Replacement Guarantee? How do I get a defective item, ordered on mumsbuddy.com replaced?
All products sold on mumsbuddy.com are covered under our 30 Day Replacement Policy. Please notify us of any manufacturing defects or product damages at the time of delivery or within 7 days from the date of delivery, we will arrange for the pick-up at your earliest convenience and we will issue a brand new replacement to you at no extra cost. If the item has any minor damage and is easily repairable, then the repaired item will be sent back to you. We apologize for any inconvenience and sincerely appreciate your cooperation.Steps to get a defective item replaced:
- Contact Customer Care at firstname.lastname@example.org within 2 (two) days from the date of delivery.
- The defective product or part would be recalled and a replacement will be shipped at the earliest depending on the availability of the entire product or part (s) with mumsbuddy.com. If we are unable to replace the product due to non-availability of product or defective part, a refund would be done to your source account.
Word of Caution: Please note replacement is offered for the products sold by mumsbuddy.com only.
Q2. What are the exceptions to mumsbuddy.com’s returns policy?Following products shall not be eligible for return or replacement when bought on mumsbuddy.com:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage / defect which are not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
Q3. How do I cancel an order on mumsbuddy.com? Alternatively, how do I return a product ordered on mumsbuddy.com?
- For outright cancellations by you: Contact customer service at email@example.com with your order reference number. If you cancel your order before your product has shipped, we will refund the entire amount.
- If the cancellation is after your product has shipped, you can do one of the following:
- If your product has shipped but has not yet been delivered, contact customer service at firstname.lastname@example.org and inform them of the same.
- If you received the product, it will be eligible for replacement only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above in Q1 and Q2 above.
- Can I cancel my order online? Unfortunately, we do not offer this option currently.
Q4. How long will it take to process my cancellation request? How will I get my money back after cancellation? What are the modes of refund available?
Once you request the cancellation of item(s) in your order, it will take mumsbuddy.com a maximum of 2-4 business days to cancel the order and initiate refund. You will be notified of the same.
We currently only offer ‘back to source’ refund mode. Once you order cancellation has been confirmed, the money will be refunded back to the payment mode/account that was originally used to make the transaction. It may take upto 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by mumsbuddy.com.