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Shipping Policy

Key highlights of mumsbuddy.com’s shipping policy are:

  • Free delivery if the total order amount is Rs1000 or more
  • Estimated delivery time is stated on each product page depending on stock status and warehousing location
  • We use reputed couriers to deliver your products. However, if on receipt the product looks as if it has been tampered with, please DO NOT accept it. Contact us immediately.
  • We currently only deliver to addresses within India

Q1. What are the delivery charges?

Mumsbuddy.com provides free delivery on all items if your total order amount is Rs1000/- or more. Otherwise, actual packing and courier charges will be added to the cost of the product (this depends on the weight and size of the product).

Q2. What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

Q3. What is the estimated delivery time?

The estimated time of delivery is mentioned on every page. It may differ from one item to another. Please read below for an explanation of sample delivery estimates: 

  • Mentioned as 3 days delivery time: These items will also be mentioned as "In Stock". For all areas serviced by reputed couriers in Metro cities the delivery time will be 3 business days depending upon the destination. For other areas, orders will be sent by Registered Post through the Indian Postal Service, which may take 1-2 weeks depending on the location. Business days exclude public holidays and sundays.
  • Mentioned as more than 3 days delivery time: We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside India. These items are mentioned sometimes as "Imported" on the item details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified.
  • Preorder or Forthcoming: These items are soon to be released and we prebook your item for you. The item will be shipped to you on the day of its official release launch. The Preorder duration varies from item to item. Once known, release time and date is mentioned/ intimated to you. Some times when the items are manufactured against the order or are custom built, the manufacturing time will be added, which varies from product to product.
  • Permanently Discontinued: This product is no longer available on mumsbuddy because it's obsolete and/or production for it has been discontinued or we have discontinued relationship with that manufacturer due to some unavoidable reasons.

Q4. How will the delivery be done?

We process all deliveries through reputed couriers. If there is no courier service available in your area, we will arrange surface delivery using other modes.

Q5. Are the products purchased online covered by warranty?

Depending upon the products, we extend the manufacturers’ guarantee. We cannot guarantee superior than the manufacturer. We suggest that if the courier upon receipt looks like tampered or in mutilated condition, please do not accept it.

Q6. Why does the estimated delivery time vary from product to product?

Items that are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 3-4 business days to reach our customers. Items that we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product (mentioned on the product page).

Q7. Does mumsbuddy.com deliver internationally?

Mumsbuddy doesn't deliver items internationally for the time being. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India. We will try to service you in the best possible manner!